Return & Refund Policy

We love our customers and want you to love your purchase without the stress of being stuck with an item you don't like. We understand the challenges of shopping online and are committed to providing top-notch service so you can shop with confidence.

Return Policy

ChristmasLift accepts returns or exchanges for items purchased through our website within 30 days of the purchase date, subject to the following conditions:

• The item must show no visible signs of damage or misuse.

• All original packaging must be intact.

• Items showing signs of damage, misuse, or alteration may not qualify for a return or exchange.

Items cannot be returned or exchanged after 30 days from the purchase date.

Certain products may be exempt from returns, including intimate or sanitary goods, hazardous materials, and flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase, such as your order confirmation email and order number.

For all return or exchange requests, please contact christmaslift7@gmail.com and provide your order number and reason for the return or exchange. Our team will review your request according to the terms outlined in this policy.

Exchanges

For an exchange, please contact christmaslift7@gmail.com with your order number and the reason for your exchange. We will review your request and provide instructions based on the conditions of this policy.

Return Shipping

Customers are responsible for the cost of return shipping unless the item was received damaged or defective.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. ChristmasLift cannot guarantee receipt of returned items that do not include tracking.

Refunds

Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.

If approved, your refund will be processed and automatically credited to your original method of payment.

Late or Missing Refunds

There may be processing time between financial institutions before a refund appears in your account. Please allow 2–3 business days after your refund has been processed.

If you still have not received your refund after this timeframe, please contact christmaslift7@gmail.com so we can investigate the matter.

Gifts

Gift purchases follow the same return procedures outlined above. If an item was marked as a gift and shipped directly to the recipient, an approved return may be issued as a gift credit for the value of the returned item.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact christmaslift7@gmail.com within 48 hours of delivery.

Please include your order number and clear photographs showing the damage or defect. Claims submitted after the 48-hour reporting period may not be eligible for replacement, refund, or other resolution.

We may use carrier tracking information and delivery confirmation when reviewing damaged-item claims.

Feedback

We value your feedback, questions, and concerns. If you have any questions about your order or our policies, please contact us at christmaslift7@gmail.com.

We take customer feedback seriously and are always working to improve your ChristmasLift shopping experience.